Process transparency

How a project runs. Including the money part.

Six stages, written down, from the first visit to the day you get the certificates. You should know exactly what happens next at every point of a build, including what you pay and when.

Six stages

Consultation to keys, in the open

Timescales are ranges because honest programmes depend on scope, planning and weather. Your written programme arrives with your quote and is kept current through the build.

01

Consultation. We visit, listen and give you an honest read on feasibility and budget. Free, and there is no obligation. If the project is not right, we say so at this stage.

02

Design and planning. Measured survey, design development and the planning application if one is needed. The statutory target for deciding most householder applications is eight weeks. We handle the process and keep you informed.Planning decision target sourced from the government guidance on determining planning applications: eight weeks for most householder applications, thirteen for major development (gov.uk).

03

Fixed written quote. A quote against a written specification: what is included, what is assumed, what is excluded. The price is fixed against that scope; any change is priced in writing before work proceeds.

04

Build, with staged payments. Being confirmed The build runs to a written programme with payments tied to completed stages you can see. Your stage structure and deposit protection arrangement are agreed in your contract before the project starts.

05

Certification as we go. Electrical work is certified by our NICEIC-approved electricians, building control inspects at the required points, and nothing gets covered up before it has been signed off.

06

Handover and aftercare. Being confirmed Walkthrough, demonstrations, and a handover pack with drawings and every certificate. Your defects liability and warranty terms are stated in your contract.

Know what happens next, at every stage.

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Straight answers

Common questions

In stages tied to visible progress, agreed in writing before the project starts, with the schedule in your contract. The standard stage structure is being finalised for publication. What we can promise now: no large up-front payment disconnected from work done, and no cash-only surprises.
The cover levels are being finalised for publication here. The position is stated in every contract; ask at consultation and we will show you the certificates.
Design and planning are measured in weeks, builds in weeks to months depending on scope. The honest answer for your project arrives with your written programme at quote stage. For extensions specifically, see how long an extension actually takes.

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